Reliability Quiz

Score your organization's reliability with this simple quiz.

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Take a few moments to answer these 10 simple questions and score the
reliability of your organization:

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Yes No
1.

Is your quality process delivering the results you expected?
2. Do organized activities routinely happen as planned?
3. Are current problems permanently solved instead of just temporarily fixed?
4. Are work process requirements capable, consistent and communicated to everyone?
5. Does every employee understand their personal responsibility to do things right the first time?
6. Do your customers view you as a reliable supplier - someone who provides them exactly what they want, when they want it, in an efficient, affordable manner?
7. If you are the quality director/manager, do you find "making quality happen" easy to implement?
8. Do associates want to do things right, and know how to go about making it happen?
9. Is management satisfied with the amount of time it takes for improvement efforts to deliver results?
10. Does management know what to do to mobilize the workforce toward creating reliability?

© Philip Crosby Associates, 2006. All rights reserved.