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| "Ten
years ago I was general manager of a small ($6 million in sales)
manufacturing company. I was told by our largest customer that
we could either enroll in the Crosby training, or be dropped
as a supplier. Our PCA training began a program that eliminated
$600,000 in waste and loss in our first year of effort. Sales
grew to $11 million in three years. Thanks for helping make
TQM part of my portfolio of skills."
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"Crosby
enabled our organization to learn a new language, one that would
allow employees to meet the new requirements that had to be
established. Having embraced the Crosby system, Tell Tool is
able to continue improving its processes and so has been able
to regain its competitive edge."
Jeff
Pease
Tell Tool, Inc.
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"Since
adopting the Quality Management Process at South Carolina Federal
Credit Union, we have become a better organization. We are delivering
more effectively and efficiently to our membership; in turn,
they are responding by allowing us to serve more of their financial
needs."
Robert
L. Dargan
President/CEO
SC Federal Credit Union
North Charleston, SC
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"One
of the greatest programs that has come along to ensure the success
of Mohave Generating Station has been Philip Crosby’s Quality
Management System. We have the Quality Improvement Team, the
Quality Council, and various processes and procedures to support
the ultimate goal of Zero Defects in all our productivity-related
efforts."
Rick
A. Christopherson, CSP, OHST
Mohave Generating Station
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| "In
1991 ETCO bought into Mr. Crosby's definition of quality and
how to use the Four Absolutes to change our culture. I can think
of nothing in my 30 years at ETCO that has had a more profound
effect on the integrity of our product, of our treatment of
our customers, or of our treatment of each other. We thank Phil
Crosby for his common sense approach. The results have been
amazing."
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