Philip Crosby Associates has been working with clients for almost three decades to develop the common language, systems and tools necessary to develop a sustainable culture of quality across an organization. Today, our team works directly with client companies to integrate quality into the way people manage and operate their business. We directly engage senior executives, managers and staff to address the issues, challenges and concerns facing all aspects of the work being performed. At Philip Crosby Associates, our methods and systems create the foundation required for people and teams to embrace quality in the way work is accomplished every day. Yet, we do not stop there. Through our hands-on working relationships with client leadership teams, we ensure quality becomes an integral part of the actions taken at all levels of the organization. In this way, quality acts as differentiator for our clients because it is placed at the core of the organization's culture and values.

Most organizations spend 25-40% of operating cost in non-valued activities (the Price of Nonconformance™). While this number appears to be substantial, we find this cost has been borne out time and again because requirements are not clear, not communicated, nor consistently met. Implementation of quality improvement results in a planned and steady reduction of the Price of Nonconformance, reducing cost and providing capacity to grow the business without the need for additional capital and staff.

The Philip Crosby approach lays the fundamental foundation to build quality across an organization. A strong foundation of quality enhances the dedicated and specialized tools of Six Sigma, Lean Production and Business Excellence to deliver a more consistent and measurable level of quality. Therefore, these approaches integrate and complement each other. The team at Philip Crosby Associates has experts trained in a wide range of quality tools and methodologies. We work with our clients to ensure the organization is able to integrate and leverage the strengths of the investments being made in quality.

Learning more about how we work at Philip Crosby Associates requires a small investment of time from the key decision makers at your company or organization. Philip Crosby Associates has created a process to help executive leaders understand whether our approach to achieving sustainable quality is right for them. Together, we engage in a discovery process that establishes a shared dialogue about the challenges facing the organization and how Philip Crosby Associates can help. This discovery process becomes an important step to better understand the benefits we offer, as well as the actions Philip Crosby Associates will take the company through to achieve sustainable results. It is through an interactive exchange with our quality team that enables your executive leaders to make a confident decision about how best to proceed.