  |
Quality
Improvement Process Workshops
These workshops
are designed to help clients who are starting their Quality Improvement
Process (QIP) implementation, taking it to the next level, or experiencing
difficulties with their on-going QIP. Each workshop helps the client
develop a client-specific plan to address the systems, knowledge,
and behaviors needed to support quality improvement. These one-
and two-day sessions are facilitated by a Crosby instructor at client
locations.
Workshops
and Topics Include:
| Awareness
|
- Building the
Communication Plan
- Selecting Meaningful
Topics
- Timing Messages
for Effect
- Delivering Clear
Messages
|
Corrective Action |
- Scoping Improvement
Projects
- Selecting the
Right Team
- Finding the
Root Causes
- Leveraging the
Knowledge Gained
|
Cost of Quality |
- Defining Unnecessary
Costs
- Identifying
Real Opportunities
- Calculating
Realized Benefits
- Setting Optimal
Goals
|
Quality Improvement Team |
- Creating Effective
Charters
- Assigning Key
Roles
- Building the
Action Plan
- Measuring Our
Progress
|
Supplier Quality Management |
- Identifying
Key Suppliers
- Negotiating
Clear Requirements
- Measuring Actual
Performance
- Understanding
Total Cost
|
Applied Measurement |
- Determining
Critical Metrics
- Analyzing Measurement
Systems
- Communicating
Actual Results
- Setting Performance
Goals
|
|
