Creating the Capable Organization (CCO)
CCO, the online equivalent of our three-day on-site "Creating the Reliable Organization for Management" course (CROM), gives you the tools and knowledge to assess your organization’s strengths, weaknesses and readiness to implement a robust and effective quality management system. You’ll learn how to plan, implement and sustain a culture where everyone:

• Understands how quality and continuous improvement are tightly linked
• Creates and sustains an environment where quality is always achieved
• Uses quality management as the foundation for success in ISO, Lean and Six Sigma
• Looks beyond customer satisfaction to create customer success

PONC Workshop
This course teaches the Cost of Quality fundamentals necessary to improve your company’s bottom line: how to improve operational performance, make cost cutting sustainable, enhance quality while reducing the budget, build strong customer relationships, and improve your organization’s work environment. It focuses on creating the knowledge, skills, culture, and infrastructure necessary for long-term results, while also identifying opportunities to save money and increase customer success in your organization.