Managers' Skills Training

Training is available in a public format or as on-site dedicated training with consulting and implementation recommendations.

Management's Role: Making Certain This course provides the manager/supervisor with the tools to develop a reliable, trusted workgroup. Attendees learn comprehensive supervisory skills. Most managers were promoted because they were effective employees. Unfortunately, few managers receive the training required to be effective at leading and managing process improvement through people. In this course participants learn how to develop employees to achieve more as a team, hire capable people, coach, eliminate "reactive" management and apply Philip Crosby's Absolutes of Quality Management to prevent people problems and build lasting business relationships.