.
.

Quality Management

Quality Management | Skills Training

TM

Creating the Reliable Organization, Management Course (CROM)
This course covers the proven principles and road map necessary to improve the quality of products and services, while simultaneously cutting costs and improving profits. Key managers learn the common philosophy, language, values, and approach needed to design and manage an organization-wide Quality Improvement Process that delivers top- and bottom-line results. Participants learn the steps necessary to build a prevention-oriented business culture that enables workers to become accountable for results, and managers to focus on assessing and developing their employees’ talents. Through a series of discussions, workshops, and group exercises, managers learn to use this culture to integrate and align efforts across the organization, so the right things are done right – the first time..
Facilitator Certification

The five-day Facilitator Certification course prepares participants to teach employees at all levels of the organization the principles, tools, and skills necessary to cause quality to occur. Through a series of presentations, discussions, and interactive workshops, students acquire and demonstrate the skills necessary to facilitate the following sessions:

  • Quality Education System™, for Managers, Supervisors, & Knowledge-Workers
  • Quality Work Group Education™, for Process Workers and Team Members
  • Mission: Continuous Improvement, for Anyone needing basic quality training

This highly-interactive session enables participants to increase their Quality Management expertise, develop appropriate education strategies for various groups, and to build and demonstrate the necessary skills to facilitate interactive classroom sessions. Participants learn to build students’ skills in identifying and implementing process changes, help students translate new knowledge into the working environment, and enable students to confidently meet individual and team performance goals. To become a Certified Facilitator, each participant must successfully lead multiple training sessions for their classmates and the instructor, and must give detailed, actionable feedback on each session. To accomplish the course objectives, each participant will:

Understand the Available Training Courses

  • Review Each Section of QES Materials
  • Link the QES Course to the QWG & MCI Courses
  • Identify Management’s Role in the Training Process
  • Understand Each Course’s Intended Audience & Outcomes
  • Recognize & Follow the Course’s Designed Structure
  • Understand the Necessary Pre-Class Preparation

Create Education Strategies

  • Develop Training Plans for Multiple Audiences
  • Identify Proper Course Sequencing & Timelines
  • Create an Education Strategy for Your Organization

Build Their Facilitation Skills

  • Differentiate Between Teaching & Facilitating
  • Develop & Use Motivated Sequences
  • Select Appropriate Facilitation Methods
  • Appeal to Multiple Learning Styles
  • Utilize Effective Questioning Techniques
  • Manage Problem Participants & Situations
  • Properly Transfer New Skills to the Workplace

Demonstrate Competency as a Facilitator

  • Develop Proactive Lesson Plans
  • Set up the Classroom for Success
  • Create a Safe Climate for Learning
  • Incorporate Multiple Visual Aids
  • Manage Session Time Effectively
  • Engage All Participants in the Lesson
  • Use Questions & Answers to Enhance Key Points
  • Facilitate Exercises & Group Discussions
  • Link Session Materials & the Operating Environment
  • Diffuse Problem Participants & Situations
  • Critically Evaluate Your Performance
  • Develop Continuous Improvement Plans

TM

Quality Education SystemTM for the Individual
This course consists of ten (10), 2-hour sessions that teach Executives, Managers, Supervisors, and Knowledge Workers the concepts, skills, and tools of Quality Management. The course covers the Absolutes of Quality Management, identifying requirements, costs of quality, process measurement, and the methodology of process improvement. During the course, each participant analyzes a process in their work area, identifying the customers, requirements, and metrics that create the foundation for goal-setting, process improvement, and individual accountability.

 
TM

Quality Work Group EducationTM
This course consists of six (6), 90-minute sessions that teach Work Group Members the concepts, skills, and tools of Quality Management. The course covers the Absolutes of Quality Management, illustrated through the activities of identifying requirements, preventing problems, measuring performance, and calculating the cost of quality. Attending as a team, each work group analyzes a process in their work area with the help and support of their immediate supervisor. The completed analysis creates the foundation for goal-setting, process improvement, and individual and work group accountability.

 

Mission: Continuous ImprovementTM
This course consists of four (4), 1-hour video-based sessions that communicate the basic concepts and tools of Quality Management. Designed for New Hires, Front-Line Workers, and anyone needing an overview of Quality Management, sessions focus on identifying customer needs, assessing and improving work processes, and engaging all employees in business improvement efforts. This results-oriented material includes tools and techniques to improve customer loyalty, improve business performance, eliminate waste, develop management-employee teamwork, and improve employee morale. During the course, students discuss the application of quality in their work areas and identify opportunities for improvement, and leave ready to actively participate in the company’s Quality Management process.