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Course Schedule and Registration

Management College | Facilitator Certification | Webinars/Audio Conferences

 

Creating the Reliable Organization, Management Course (CROM)

Fee: $3,100.00
Register for Creating the Reliable Organization

2007    
February 14 - 16, 2007 Orlando , FL CLOSED
June 4 - 6, 2007 Orlando , FL CLOSED
September 24 - 27, 2007 Denver , CO CLOSED

 

This course covers the proven principles and road map necessary to improve the quality of products and services, while simultaneously cutting costs and improving profits. Key managers learn the common philosophy, language, values, and approach needed to design and manage an organization-wide Quality Improvement Process that delivers top- and bottom-line results. Participants learn the steps necessary to build a prevention-oriented business culture that enables workers to become accountable for results, and managers to focus on assessing and developing their employees' talents. Through a series of discussions, workshops, and group exercises, managers learn to use this culture to integrate and align efforts across the organization, so the right things are done right - the first time.

Philip Crosby Associates conducts the majority of its classes on an on-site, dedicated basis to focus the session on the individual issues and opportunities within the client's organization. To accommodate the needs of individuals and smaller groups, we offer open enrollment sessions that include a number of companies within the session at various times each year.

For additional dates or to schedule a dedicated, on-site course, please contact us at: info@philipcrosby.com.

Register for Creating the Reliable Organization

Facilitator Certification

Fee: $2,995.00
Register for Facilitator Certification

2007    
October 28 - November 2, 2007 Orlando, FL CLOSED

 

The five-day Facilitator Certification course prepares participants to teach employees at all levels of the organization the principles, tools, and skills necessary to cause quality to occur. Through a series of presentations, discussions, and interactive workshops, students acquire and demonstrate the skills necessary to facilitate the following sessions:

  • Quality Education System TM, for Managers, Supervisors, & Knowledge-Workers
  • Quality Work Group Education TM, for Process Workers and Team Members
  • Mission: Continuous Improvement, for anyone needing basic quality training

This highly-interactive session enables participants to increase their Quality Management expertise, develop appropriate education strategies for various groups, and to build and demonstrate the necessary skills to facilitate interactive classroom sessions. Participants learn to build students' skills in identifying and implementing process changes, help students translate new knowledge into the working environment, and enable students to confidently meet individual and team performance goals. To become a Certified Facilitator, each participant must successfully lead multiple training sessions for their classmates and the instructor, and must give detailed, actionable feedback on each session. To accomplish the course objectives, each participant will:

Understand the Available Training Courses

  • Review Each Section of QES Materials
  • Link the QES Course to the QWG & MCI Courses
  • Identify Management's Role in the Training Process
  • Understand Each Course's Intended Audience & Outcomes
  • Recognize & Follow the Course's Designed Structure
  • Understand the Necessary Pre-Class Preparation

Create Education Strategies

  • Develop Training Plans for Multiple Audiences
  • Identify Proper Course Sequencing & Timelines
  • Create an Education Strategy for Your Organization

Build Their Facilitation Skills

  • Differentiate Between Teaching & Facilitating
  • Develop & Use Motivated Sequences
  • Select Appropriate Facilitation Methods
  • Appeal to Multiple Learning Styles
  • Utilize Effective Questioning Techniques
  • Manage Problem Participants & Situations
  • Properly Transfer New Skills to the Workplace

Demonstrate Competency as a Facilitator

  • Develop Proactive Lesson Plans
  • Set up the Classroom for Success
  • Create a Safe Climate for Learning
  • Incorporate Multiple Visual Aids
  • Manage Session Time Effectively
  • Engage All Participants in the Lesson
  • Use Questions & Answers to Enhance Key Points
  • Facilitate Exercises & Group Discussions
  • Link Session Materials & the Operating Environment
  • Diffuse Problem Participants & Situations
  • Critically Evaluate Your Performance
  • Develop Continuous Improvement Plans

Prerequisites: Because Facilitators are key leaders of the Quality Improvement Process, and this session incorporates and builds on the lessons taught in the CROM and CCO courses for managers, participants must have completed CROM or CCO within 18 months prior to attending the Facilitator Certification course. It is not required that participants have previous training experience, but to be successful in the certification process they must be comfortable giving business presentations to diverse audiences, be knowledgeable about how their organization operates, and understand the critical issues their company faces.

Philip Crosby Associates conducts the majority of its classes on an on-site, dedicated basis to focus the session on the individual issues and opportunities within the client's organization. To accommodate the needs of individuals and smaller groups, we offer open enrollment sessions that include a number of companies within the session at various times each year.

For additional dates or to schedule a dedicated, on-site course, please contact us at: info@philipcrosby.com

Register for Facilitator Certification

 

Webinars / Audio Conferences

 

Creating the Capable Organization (CCO)

Fee: $995.00/Participant
Register for Creating the Capable Organization

2007
Fridays, March 2 - April 27, 2007 On-Line

CLOSED

 

CCO, the online equivalent of our three-day onsite course "Creating the ReliableOrganization for Management" (CROM), gives you the tools and knowledge to assess your organization's strengths, weaknesses, and readiness to implement a robust and effective quality management system. You'll learn how to plan, implement and sustain a culture where everyone:

  • Understands how quality and continuous improvement are tightly linked
  • Creates and sustains an environment where quality is always achieved
  • Uses quality management as the foundation for success in ISO, Lean and Six Sigma
  • Looks beyond customer satisfaction to create customer success

Designed for Executives, Managers, & Supervisors, this course consists of eight (8), 90-minute, live web and audio conferences. An extensive assignment is given after each session to help students apply course concepts and translate knowledge into their working environment, and extensive, individual feedback is given to each participant to create a one-on-one relationship between each participant and the instructors throughout the course. Because of the distributed nature of web and audio sessions, participants can easily attend while traveling, and each session is recorded to allow participants to make up any sessions they cannot attend in person.

Register for Creating the Capable Organization


Price of Non-Conformance (PONC) Workshop

Fee: $595.00/Participant
Register for the PONC Workshop

2007    
Fridays, May 4 - June 1, 2007 On-Line CLOSED

 

This course teaches the Cost of Quality fundamentals necessary to improve your company's bottom line: how to improve operational performance, make cost cutting sustainable, enhance quality instead of sacrificing it in times of budget reduction, build strong customer relationships, and improve your organization's work environment. It focuses on creating the knowledge, skills, culture, and infrastructure necessary for long-term results, while also identifying opportunities to save money and increase customer success in your organization.You'll learn how to plan, implement and sustain a culture where everyone:

  • Knows How to Identify and Measure Unnecessary Costs
  • Uses Cost Data to Set Goals and Prioritize Improvement Efforts
  • Is Accountable for Cutting Costs & Delivering Quality
  • Identifies Growth Opportunities by Focusing on Customer Success

Designed for Executives, Managers, Supervisors, & Finance Professionals, this course consists of four (4), 90-minute, live web and audio conferences. An extensive assignment is given after each session to help students apply course concepts and translate knowledge into their working environment, and extensive, individual feedback is given to each participant to create a one-on-one relationship between each participant and the instructors throughout the course. Because of the distributed nature of web and audio sessions, participants can easily attend while traveling, and each session is recorded to allow participants to make up any sessions they cannot attend in person.

Register for the PONC Workshop