Change with New Perspective
leaders contact Philip Crosby Associates when they find it critical to understand
how quality is impacting their organization. While there are many factors contributing
to their concerns, a primary objective revolves around improving quality to increase
customer interaction and success. It is this challenge, this need for change,
where Philip Crosby Associates offers its clients a fundamental and compelling
At Philip Crosby Associates, we understand that most firms
have undertaken a variety of quality-related initiatives over the years that have
yielded mixed results. That's why our services are designed differently. We work
together with your leadership team to address the specific issues and challenges
facing your organization. We begin by engaging the executives and managers in
a process to understand and prioritize the areas that will have the greatest impact
on the success of the organization and its customers.
Our proven approach
changes the way companies think about their business, customers, employees and
suppliers. We work with you to establish a new perspective on quality - what it
means, how it is accomplished, where things stand today and how change can impact
success in the future. Our work together is focused on the company's people, from
the top to the bottom of the organization. We engender passion and commitment
in the way people integrate quality into every aspect of their work.
clients agree that it takes a strong commitment to establish a culture of quality
across an organization. That is why working with Philip Crosby Associates is different.
We act as a strategic partner to develop the common culture, language, systems,
tools and integration that enables your people to work together across any boundary.
It is not enough to say the results are measureable and sustainable. It is more
appropriate to demonstrate how the organization can pursue opportunities with
a new perspective, thereby creating value and vitality through a well-managed
You can find
more information about how we work in our Frequently Asked
Questions. Please contact us if your company
is interested in building a new perspective through quality.